Technical Service Representative - Crawfordsville, IN

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Company Description: The company manufactures steel products: carbon hot rolled, floor plate, cold rolled and galvanized steel. The company is made up of 11,900 teammates whose goal is to "Take Care of Our Customers." They accomplish this by being the safest, highest quality, lowest cost, most productive, and most profitable steel and steel products company in the world. They are committed to doing this while being cultural and environmental stewards. They succeed by working together. The company operates one of the leanest corporate organizations in the nation. A typical Fortune 500 company has a triple-digit corporate staff. This company has about 65 corporate employees. This streamlined chain of command allows the general managers at each division to operate their facility as an independent business. It is one of the main reasons that they have maintained a strong entrepreneurial spirit, even as annual sales grew into the multi-billions. With the day-to-day decisions made at the operating facilities, They can respond to suppliers, customers, employees, and neighbors without waiting for a decision from the corporate office. The company has been profitable every quarter since 1966. The rebirth was sparked by innovation -- making steel from recycled scrap on a larger scale than had ever been tried. Since then, they have thrived on intelligent risk-taking.

General scope of work: This position will work with internal metallurgists and technical services group to best service the customer base. Assess an order's fit with mill capability and create opportunities for development. Keep in mind the value of return on the project. Solve problems at customer operations. Typical problems arise when materials do not work to the customers expectations. Determine if the problem is a materials, development, or process usage failure attributed to the mill, third part producer, or the client. Operate in a proactive manner to prevent problems from arising both internally and externally. Manage expectation on developing applications for clients. Work with finance department on debits, credits, and claims. Work to settle disputes when situations become complex. Develop relationships internally to expedite customer solutions in the mill.

Education requirements: BS in Metallurgy or Material Science or equivalent experience in a metallurgical capacity.

Skills required: Metallurgical application experience coupled with problem solving experience, exposure to statistics, good data base skills, and strong communication/interpersonal skills. Must understand metal / steel is produced and understand how it is used by the electrical steel producers.

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E-mail resume to: smorley@themorleygroup.com